The sale of goods offered on our websites toscaninisumisura.it/ www.toscanini.it(hereafter called ‘the Site’) is governed by the following General Conditions of Contract (hereafter called the General Conditions‘).
The goods offered on the Site are sold direct by Industrie Toscanini S.r.l. Soc. Unipersonale (hereafter called ‘TOSCANINI’).
All purchase contracts successfully concluded between the seller and the Client, through the www.toscanini.it website and according to the procedures indicated therein, will be governed by these General Conditions.
TOSCANINI is a company bound by Italian law, fiscal code and VAT Nº 00167390020, registered in R.E.A. 1928, with head office in Via Ing. Catlinetti, 17 – 13011 Borgosesia (VC) – Italia.
The purchase contract and relative procedures are available in Italian and English.
2.1. The goods shown on the Site are offered for sale only to duly authorized persons of legal age.
TOSCANINI may modify or amend these General Conditions at any time.
However, the client will accept and be bound only by the general conditions in force at the moment of the purchase in question.
The Client is requested to read these General Conditions with care; these may also be viewed and downloaded at any time through the links to be found on the home page of the Site.
3.1. For each product selected it is possible to view a web space showing photographs of the article or an configuration of the product made by the client, the unit price, the colours and the various sizes (where applicable.
3.3. The client may select the articles which interest him/her, and the description of the products on sale, inclusive of measurements or sizes (where relevant), together with one or more digital photographs specifying a correct representationation of such products available on the Site, will be added to the client’s Basket.
3.4. To view the selected articles and the total cost of the order, please click on the Basket icon. The client is requested to verify that the contents of the Basket are correct before confirming the order by completing the order form according to the instructions supplied on the corresponding page of the Site and confirming that he/she has read and accepted these General Conditions.
The client is requested to check carefully the configured product; if it is from the SuMisura section paying particular attention to the size of the chosen hanger and to the initials to be engraved, irreversibly customizing the product.
No claims or returns will be accepted concerning the size of the hanger or the letters engraved on the product (neither concerning the initials nor their style/font and position).
3.5. In the event that the client wishes to make modifications (e.g. to the article indicated or to the quantity of articles) or corrections of any errors in the order, the instructions contained in the Site must be followed.
3.6. Upon confirmation, the order will be forwarded direct to TOSCANINI. The purchase order will be entered in TOSCANINI’s system. The client will be able to follow the progress of his/her order via the MyAccount section.
Once the purchase procedure is completed, we recommend the client to download, save or print the General Conditions in force at completion of the order. Moreover, the client will receive an email giving a confirmation number to certify acceptance of the order by TOSCANINI.
In a later mail TOSCANINI will send a confirmation of order bearing a confirmation number beginning OCW.
3.7. Although TOSCANINI constantly adopts measures to ensure that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of all possible technological solutions to minimize inaccuracies, some variations are nevertheless possible due to technical characteristics or colour variations due to the client’s computer specifications. Consequently, TOSCANINI declines responsibility for any inadequacy of the graphic representations of TOSCANINI products shown oin the Site if these are due to the above technical reasons.
3.8. TOSCANINI reserves the right to refuse orders from a client with whom legal contention is in process relating to a previous order. This applies equally to all cases where TOSCANINI considers the client unacceptable (e.g. in case of previous violations of contractual conditions in online purchases on the site).
3.9 TOSCANINI will not change or refund custom made products.
If the user is not registered and the purchasing process is not fully complete, the contents of the Basket will be cancelled without trace at the end of each shopping session.On the other hand, if registration has been effected, the Basket will keep the products in memory even in the event that the page is closed and later reopened.
Where the client has defined the product and wishes to purchase it in a later shopping session, he/she may add it to his/her wish list where it can be found later.
TOSCANINI reserves the right to change the articles offered for sale on the Site at any moment, without prior notification.
5. Completion of the order
The ordering process is complete when the client selects ‘Confirm’. Upon confirmation, the order is sent to TOSCANINI to be filled and dispatched and cannot be further modified or annulled other than as expressly set out in these General Conditions or as forseen by relevant Italian norms.
Confirmation of order constitutes proof of the client’s acceptance of the terms of these General Conditions.
Data registered on the Site constitute full proof of the details relating to transactions undertaken between TOSCANINI and the client. In the event of controversy between TOSCANINI and the client, concerning a transaction effected through the Site, the data registered by TOSCANINI will constitute full proof of the transaction.
6. Price and Modality of Payment
6.1 The prices of all goods offered for sale on the Site are inclusive of VAT.
The prices of the goods available for sale are indicated in Euro (€).
The total amount shown includes shipping costs aa specified below and shown in the Basket.
TOSCANINI reserves the right to modify the prices of products offered for sale on the Site at any time and without notice. The prices published on the Site at the monent of the client’s confirmation of order will be debited to the client.
6.2 TOSCANINI accepts only payments effected by Visa®, Master Card and Maestro (from December 2010) or by PayPal.
6.3. Shipment of the order will only be made following verification of the data of the client’s credit card through our bank and after receipt of autorisation to debit the credit card. The client’s credit card will be debited only after shipment of the order in question.
In the event that the Client’s order remains incomplete beyond the 23rd. day after forwarding, TOSCANINI will debit the Client’s credit card to the value of the amount due, even if this is in advance of the actual delivery of the goods, in order to avoid expiry of authorization of the transaction (estimated at 24 days).
6.4. At no time during the purchasing process does TOSCANINI have access to information concerning the buyer’s credit card, as this is directly keyed into the site of the bank handling the transaction (with high security systems); since there is no transmission of data, it is impossible for this data to be intercepted. No data storage at TOSCANINI contains or saves such data. In no case can TOSCANINI be held responsible for any fraudulent or unauthorized use of credit cards by third parties, in payment of goods purchased on www.toscaninisumisura.it /www.toscanini.it.
In case of purchases through PayPal, on completion of the order the Client will be directed to the PayPal login page. The amount corresponding to the order will be debited to the PayPal account when the order is placed. If the order is cancelled, either by the Client or for non-acceptance by Toscanini, the sum will be repaid to the Client’s PayPal account.
Security of transactions
Online transactions by Credit Card are effected direct to the Bank’s site through a Secure Server protected by SSL (Secure Socket Layer) system. This protocol, certified by Verisign, permits communication through a system designed to avoid interception, modification or falsification of information. TOSCANINI has no knowledge of their clients’ Credit Card data.
7. Limitations to the delivery of goods
7.1. The goods will be shipped to the address indicated on the order form.
7.2. For security reasons TOSCANINI cannot ship any order addressed to a Post Office Box.
7.3. Delivery times are between 5 and 7 days from the date of confirmation of order; delivery times are indicative and not binding and TOSCANINI may vary them according to their production requirements
8.1. Shipping costs are debited to the client according to the weight and volume of the goods purchased and to shipping destination (destination address). Shipping costs are indicated together with other costs relating to the purchase on closing the ordering procedure, prior to confirmation.
TOSCANINI will endeavour to produce, in the case of SuMisura custom-made articles, and to deliver the products ordered as soon as possible.
8.2. When the parcel containing the goods ordered leaves the store, TOSCANINI will send and email to the address specified by the client on the order form. This email will contain a tracking code and an exclusive link allowing the delivery to be monitored in real time.
Our Customer Service department will assist in resolving any problem concerning delivery; the client may contact TOSCANINI’s Customer Service by email at: firstname.lastname@example.org or by telephone at: +39 0163 22473
Delivery times are indicated in the table below.
|Country / Area of destination||Delivery times|
|USA and Canada||5-7 days|
|Rest of the world||7-10 days|
Deliveries will be made by UPS courier from 9.00 to 18.00 each working day from Monday to Friday. 8.4. In case of delivery problems or delay in delivery of more than 10 (ten) working days following the date of confirmation of shipping, clients are requested to inform TOSCANINI by email at: email@example.com. TOSCANINI reserves the right to refuse claims made more than 10 (ten) days after the date of shipment of order.
9. Conformity of goods ordered
9.1. On delivery the goods must be checked to ensure that they correspond to the articles ordered.
9.2. Any anomaly found at delivery (e.g. tampering with or damage to the packing, damaged goods, missing articles in respect of the packing list, etc.) must, on pain of invalidity of the claim, be stated directly on the delivery document in the form of hand-written comments and signed by the client.
9.3. In the event that the goods do not correspond to those ordered, the client must immediately inform TOSCANINI by email at: firstname.lastname@example.org and has the right to demand conformity with the order.
No claims presented later than 8 (eight) days from from receipt of order will be accepted.
10. Returns and refunds – Withdrawal
10.1. The excercize of the right of withdrawal of the order by the client and requests to return any article purchased on the Site must be made as follows:
a) Notification regarding any return of goods must be presented within 10 (ten) days of delivery to the client of the articles b y means of a request to be sent by email to email@example.com.
b) The goods must be returned in the original packing, taking care to use the packing of the individual articles which guarantees their protection.
c) i costi di trasporto sono a carico del cliente
10.2. TOSCANINI will check that the returned goods are in their original condition, whilst retaining the right to request compensation for any damage to or discrepancy from the goods supplied to the client. TOSCANINI will not accept responsibility in case of loss of returned goods, shipment to an incorrect address or delay in delivery of returned goods; it is understood that the client will accept any risk concerning such a a shipment.
11. Responsibility for faulty goods
11.1. TOSCANINI is responsible for any fault in TOSCANINI goods offered on the Site, including lack of conformity between the articles and the goods ordered, according to Italian regulations and legal decree nº 206 of the 6th. September, 2005 (Consumer Code, concerning the safeguarding of consumers, applying the corresponding EC Directives and, in particular, the principles and procedures established by European Directive 1999/44/EC).
11.2. This guarantee is valid on condition that both the following conditions are respected:
a) the fault appears within 24 months of delivery of the goods;
b) the client makes a formal complaint concerning the faults within a maximum of 2 months from the date on which he/she notices the fault.
11.3. In particular, according to article 130 of the Consumer Code, in case of non-conformity, the client will be entitled to restoration of conformity of the products at no cost, through repair or exchange, or otherwise to obtain an appropriate reduction in price or alternatively the cancellation of the contract as concerns the goods in question.
11.4. Any claims retating to this guarantee must be notified by email to the following address:
firstname.lastname@example.org, and confirmed by post (by registered mail with receipt) sent to:
Client Service Web,
Industrie Toscanini S.r.l.
Via Ing. Catlinetti, 17
13011 Borgosesia (VC)
11.5. The cost of return of faulty goods or lack of conformity between the products and those ordered (wrong article, damaged gooeds, etc.) will be borne by TOSCANINI.
12. Limitation of responsibility
12.1. TOSCANINI will not be responsible for indirect or consequential damage and, in particular, refuses any responsibility for loss of revenue due to the purchase of TOSCANINI goods through the Site.
13.1. These General Conditions are governed by Italian law and will be interpreted accordingly, including legal decree nº 206 fo the 6th. September 2005 (Consumer Code), with particular reference to Heading III (of Part III), Paragraph I, Part II of the said Consumer Code as well as legal decree nº 70 of the 9th. April 2003 directions concerning electronic trade).
In case of litigation the court of Vercelli will be the competent court.
14.1 For any complaint, further information or assistance concerning the Site or the purchase process, clients are requested to send an email message to the following address: email@example.com
or to telephone the following number: +39 0163 22473
Client Service Web,
Industrie Toscanini S.r.l.
Via Ing. Catlinetti, 17
13011 Borgosesia (VC)