FAQ

To help you during your purchase of Toscanini products we have prepared some questions and answers that may be useful to you.

Click on the question you are interested in to find the information you are looking for.

If you have any further questions you can contact us by writing to client.service@toscanini.it or calling +39 163 22473.

PRODUCTS AND PRICES

All Toscanini collections are made in Italy. Every hanger, accessory, and item you receive is designed, created, and manufactured in the heart of the Valsesia, with meticulous attention to each detail. We have always believed in the quality and value of Made in Italy, and all our products reflect an Italian passion for exquisite and beautifully crafted pieces.

Yes, our craftsmen personally handle all the details of our articles, working the wood and other materials with expert know-how. All our hangers and wardrobe elements result from the perfect combination of advanced technology and craftsmanship, which, together, result in unique objects of lasting beauty.

Personalizing your hangers is quick and easy. In no time at all, you can create something unique that says something about you. Follow these steps:

  • select the collection you prefer
  • choose the hanger
  • using the table you will find here, choose the size
  • select the color
  • choose the color of the hook
  • would you like to add initials? Take a look at these samples and decide on the font.
  • if it’s a gift or just because, you can also add a personal note.

In our T-Shop, you’ll find all the prices. When selecting a product, you’ll see the price, with or without VAT, and the shipping costs. Periodically in our T-Shop, you’ll also find special offers. Just add the discount code when purchasing. Sometimes it may be included automatically in the final price. In any case, it is visible on the checkout page.

THE PRODUCTS

Most of our collections are made from beech wood, but we also use other kinds of wood from independently monitored and assessed forests by accredited bodies in accordance with the principles of sustainable forest management. Red cedar and Canaletto walnut, two qualities of wood we import from the United States, are guaranteed by our supplier lumber mills as sourced from responsibly managed forests.

We safeguard the environment by following an organizational system based on shared rules designed to avoid waste caused by production and management errors. We have obtained the UNI EN ISO9001 certification. Our water-based coatings are used for the majority of our collections, which reduces the use of solvents by 80% and minimizes residual waste. We use natural finishes such as carnauba wax and natural oil treatments. We recycle manufacturing waste and always employ responsible practices for the safety and well-being of all.

To calculate the number of pieces needed, simply calculate that for each one-meter bar, the following can be hung:

  • 13 hangers for JACKETS
  • 26 hangers for SHIRTS
  • 30 hangers for SKIRTS/TROUSERS

To choose hangers for your walk-in closet, you first need to think about the garments having to be hung and who will be using them.

There is a suitable hanger for each item, as each one has a different shape and thickness depending on how it will be used. For example, the shoulders of jackets, vests, and coats need the proper support, so our hangers for outerwear are at least 4/6 cm thick and have a soft and ergonomic shape.

Shirts, on the other hand, only need hangers that are 1/2 cm thick.

Our women’s hangers have shoulder slits to hold tops and anti-skid velvet on the shoulders to hold silk shirts or dresses.

Trousers probably should be hung with non-slip bar hangers.

And for skirts, the clips are rubber-coated, so they do not wrinkle the fabric.

Hangers about 1.5/2 cm thick are perfect for children and teens.

Recommended width is:

  • MEN cm 42/45
  • WOMEN cm 38/40
  • JUNIOR cm 38/40
  • BABY cm 28

Every room has its own style reflecting the personality of the person living in it. Toscanini collections make it possible to coordinate hangers and closet organizers with the style of the room or home. Metal components should be chosen to match the style of the walk-in closet, especially the bars.

Wood finish can be selected to match the closet for a harmonious result, or you can choose a different lighter wood finish that will brighten it all up.

It is essential to consider a color palette in line with the closet’s elements, from the hangers to garment bags and fabric-covered boxes.

Additionally, a little must-have pampering for the perfect closet is having everything monogrammed; define personality and savor this touch of luxury.

The hooks and metal parts bring out the elegance of the product and its design.  Hooks are available with different galvanized and epoxy treatments in different shades of color. The styles may vary according to personal choice in order to best match the chosen model.

Yes, certainly. The date of a wedding, a baptism or a birthday is a special gift that will last over time. You can also choose the font you prefer for an all-round personalization.

ORDERS

Placing an order on the T-Shop is easy.

  1. Go to the online store using this link or here
  2. Select the collection you are interested in
  3. Choose to view the items using filters, such as user, function, finishes…
  4. Select the item you are interested in and personalize it as desired
  5. Select the quantity you wish and put it in your cart

Check your cart by clicking on the T-Shop icon. Now just add a discount code, shipping information and proceed to checkout.

Complete your order by entering your billing information, check the order summary and specify your payment method.

You can choose to add a personal note and provide an address different from the billing address if you wish to give a gift and have it shipped directly to the recipient.

At checkout, you can choose to sign up for our newsletter so you can receive special offers.

No, it is not possible. But you can contact us at client.service@toscanini.it. We will try and help you in any way we can.

No, for administrative purposes, you cannot delete your order. You can decide to cancel your order. Custom orders cannot be cancelled.

Of course you can. Toscanini offers solutions for any type of business, from ateliers to hotels, an as well as restaurants and wellness structures. Our products are made to satisfy any need regarding personalization and style. If you would like, you can request a specific quote by contacting us.

PAYMENT

Transactions on the Toscanini website are always secure.

For Credit Card purchases, please keep in mind that we never see your card numbers and the card is not saved in any database or archive.

With online payment all information is encrypted. No one can track your credit card number or other personal information.

Since Toscanini does not have access to your data, it cannot be held responsible for improper or fraudulent use of credit cards by third parties. Contact your bank in case of problems.

Purchases with PayPal ensure the reliability of the system, one of the best known and widely used for online transactions. It allows you to create a personal account and connect this system to your credit cards.

The payment is made via a direct connection with the PayPal website. Again, transactions are encrypted.

Toscanini will not and cannot track your data. If you encounter any problems with your payment through PayPal, please contact the PayPal support team.

Shop with confidence! Remember to always update the software on your devices and be wary of dangerous sites.

Pay easily and safely with Paypal, credit card (using Paypal system), bank transfer or instant transfer.

1. Bank Transfers

Use the order ID as the description. Be sure to include the order date as well as the first and last name of the person placing the order.

The bank transfer payment receipt must be sent within 3 days of the order acceptance date.

Your order will not be shipped until the funds have been received in our account, subject to a margin of 7 days. After said period, the order will be automatically cancelled.

Information required for bank transfers is as follows.

Name on account: INDUSTRIE TOSCANINI S.R.L.

Bank: Banco BPM

IBAN: IT37G0503444310000000009283

Description: order number, name and surname, order date.

2. PayPal

PayPal is a simple, fast and reliable payment method that allows you to make purchases without having to provide credit card information.

By selecting this payment method, you will be sent to a page on the PayPal website where you can enter your e-mail address and password and proceed with the payment.

If your order is cancelled, the amount will be refunded to your PayPal account.

You will receive an email to confirm the order from PayPal.

3. Credit Card

We accept: American Express, MasterCard, Visa.

All credit card payments on our site are encrypted.

The full amount due will not be charged until the products are shipped.

Additional information may be required to prove ownership of the card. If we should not receive this information, the order will not be accepted.

SHIPPING AND DELIVERY

Shipping and delivery of your order should take a maximum of 10-12 days, which is needed for manufacturing, packaging and shipping. The time required by the courier will vary depending on where your order is to be shipped. Please check below.

If you have chosen to pay via bank transfer, the delivery date will be established upon confirmation of payment, while for all other payment methods (credit card and PayPal), your order will be processed immediately.

 

Italy: 1-2 days

Europe: 1-5 days

Switzerland, Norway, Liechtenstein and Andorra: 1-5 days

USA and Canada: 5-7 days

China, Japan, United Arab Emirates, Mexico, South Korea: 7-10 days

Southern Hemisphere, Russia, South America, Caribbean Islands and Saudi Arabia: 7-10 days

DHL is our shipping partner.

You can track your order using the link you will be sent via email as soon as it is shipped.

Deliveries are made from Monday to Friday, between 9:00 a.m. and 6:00 p.m., excluding holidays.

If delivery cannot take place, the courier will leave a message to arrange another day and time.

If there should be any problems with delivery or delays of more than 10 working days following the confirmed shipment date, please contact us at client.service@toscanini.it.

SHIPPING COSTS

Shipping costs for Toscanini collections are calculated on the total amount of your purchase.

Free delivery may also be available. Join our newsletter to receive the latest offers.

For purchases over €300, shipping costs are free throughout Italy. Shipment costs for orders less than €300 are €10 throughout Italy.

For international shipments, please see the list below.

For any doubts or problems with the delivery of your order, contact us via email at client.service@toscanini.it or call us at +39 163 22473.

 

Europe: €25, free over €300

Switzerland, Norway, Liechtenstein and Andorra: €40, free over €300

Canada, USA: €55, free over €1000

China, Japan, United Arab Emirates, Mexico, South Korea: €82, free over €1000

Australia, Fiji, New Zealand, Russia, South America, Anguilla (AI), Antigua (AG), Aruba (AW), Bahamas (BS), Barbados (BB), Cayman Islands (KY), Dominican Rep (DO), Dominica (DM), Grenada (GD), Guadeloupe (GP), Haiti (HT), Martinique (MQ), Puerto Rico (PR), Saudi Arabia €93, free over €1000

Afghanistan (AF), Bhutan (BT), Cambodia (KH), Mariana Islands (MP), Syria (SY), Iraq (IQ), Israel (IL), Jordan (JO), Laos (LA), Lebanon (LB), Papua New Guinea (PG), Nicaragua (NI), Yemen, Rep. Of (YE), Vietnam (VN), Turks & Caicos (TC), Timor-Leste (TL) €98, free over €1000

Algeria (DZ), Angola (AO), Armenia (AM), Azerbaijan (AZ), Benin (BJ), Botswana (BW), Burkina Faso (BF), Burundi (BI), Cameroon (CM), Cape Verde (CV), Central African Rep(CF), Chad (TD), Comoros (KM), Congo (CG), Congo, DPR (CD), Cook Islands (CK), Côte D Ivoire (CI), Cuba (CU), Djibouti (DJ), Eritrea (ER), Ethiopia (ET), Falkland Islands (FK), Gabon (GA), Gambia (GM), Georgia (GE), Ghana (GH), Guinea Rep. (GN), Guinea-Bissau (GW), Guinea-Equatorial (GQ), Iran (IR), Kazakhstan (KZ), Kenya (KE), Kiribati (KI), Korea,  D.P.R Of (KP), Kyrgyzstan (KG), Lesotho (LS), Liberia (LR), Libya (LY), Mali (ML), Madagascar (MG), Malawi (MW), Marshall Islands (MH), Mauritania (MR), Mauritius (MU), Mayotte (YT), Mongolia (MN), Morocco (MA), Mozambique (MZ), Myanmar (MM), Namibia (NA), Nauru, Rep. Of (NR), Niger (NE), Nigeria (NG), Niue (NU), Reunion, Island Of (RE), Rwanda (RW), Saint Helena (SH), Sao Tome And Principe (ST), Senegal (SN), Seychelles (SC), Sierra Leone (SL), Solomon Islands (SB), Somalia (SO), Somaliland, Rep Of (XS), South Sudan (SS), Sudan (SD), Swaziland (SZ), Tajikistan (TJ), Tanzania (TZ), Togo (TG), Tonga (TO), Tunisia (TN), Turkmenistan (TM), Tuvalu (TV), Uganda (UG), Uzbekistan (UZ), Vanuatu (VU), Zambia (ZM), Zimbabwe (ZW) €112, free over €1000

REGISTRATION AND PERSONAL INFORMATION

When purchasing for the first time on T-Shop Toscanini, you can decide to register or not, by creating your personal account. Being registered will make your purchase even easier the next time you shop. No need to re-enter your personal details.

Other benefits include: order and shipment tracking, order history, possibility of changing personal details and managing privacy.

Of course you can. If you are a registered user, you can update your data in the dedicated section of your personal area.

You can recover it by selecting “forgotten password” at logIn. You will be guided through the recovery procedure, by entering your username or your email. You will receive a new password confirmation by email.

INVOICING AND GUARANTEE

If you are a registered user, you can retrieve it in your personal area by clicking here.

If you are a guest user, you will receive it via e-mail after placing your order.

Toscanini is liable for any defects occurring within 2 years (24 months) of purchase in accordance with the provisions set forth by Italian law and Legislative Decree no. 206 of September 6, 2005 (Consumer Code, regarding to the protection of consumers, which applies to the corresponding EU Directives and, in particular, the principles and procedures established by European Directive 1999/44/EC).

Within this period of time, the Customer has the right to request the product to be repaired or replaced. Products modified, repaired or altered in any way by the Customer are excluded.

The present guarantee is valid as long as both of the following conditions are met:

  1. the defect occurs during the 24 months following the date of purchase:
  2. the Customer submits a formal claim concerning the defects within a maximum of 2 months from the date in which said defect was detected.

It is recommended to keep the invoice/receipt and the purchase document so as to be entitled to the guarantee.

AFTER-SALES ASSISTANCE

If the product presents qualities and characteristics different from those specified during the purchase, you can make exercise your right and your product will be replaced or you will be refunded.

Please keep in mind that slight variations are always possible due to technical characteristics, materials and color resolution characteristics of the computer used by the Customer.

Contact us at client.service@toscanini.it within 8 days of receiving the order in order to claim order accordance.

Write us at client.service@toscanini.it or call +39 163 22473

PRODUCT RETURNS

We are sorry you aren’t happy. For a full refund, you need to return it within 14 days of delivery. We will ONLY accept complaints or returns regarding the size of the hangers or the monograms on the products if they do not correspond to the original order.

Send the return request to client.service@toscanini.it. Be sure to include the proof of purchase and reasons for the return within 14 days from the date you received the items. You will receive information on how to proceed. The items must be shipped within 7 days from the date of this notification.

All costs incurred in returning products will be at your own expense and responsibility. Products must be returned in their original packaging. Please make sure the pieces are properly protected in order to guarantee their integrity. So, check that the product is intact and complete with any accessories.

Return products to the following address:

INDUSTRIE TOSCANINI S.R.L. SOC. UNIPERSONALE
via Catlinetti 17, 13011 Isolella Sesia
Borgosesia (VC), Italy

Once we have verified the conformity of the returned product, we will refund the price of the returned goods and any delivery costs within 14 days from when we became aware of your return request.

We retain our right, in accordance with art. 56 of the Consumer Code as amended by Legislative Decree no. 21/2014, to not issue any refund until we have received the goods or until proof has been provided that the product has been returned.

For any doubts or problems, please contact us.

We are sorry to hear about your decision, but we look forward to receiving your next purchases.

Consumer Reference Code
Article 3. Art. 52 and following articles.

Toscanini is liable for any defect related to the products sold, including non-conformity of items, in accordance with the provisions of Italian law and Legislative Decree no. 206 dated 6 September 2005 (Consumer Protection Code, which applies to corresponding EU Directives and, in particular, the principles and procedures established by European Directive 1999/44/EC).

This present guarantee is valid provided that both of the following conditions are met:

  1. the defect is detected within 24 months of the delivery date of the products;
  2. the Customer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the Customer.

If the product is damaged, it may be replaced by contacting us at client.service@toscanini.it and be sure to describe the problem. Enclose, if possible, pictures of the damage and keep the packaging as well as the delivery document. We will offer to replace the product, or as an alternative, if not possible, a refund. You must send the product in its original packaging to the following address:

INDUSTRIE TOSCANINI S.R.L. SOC. UNIPERSONALE
via Catlinetti 17, 13011 Isolella Sesia
Borgosesia (VC), Italy

Return charges will be paid by Toscanini.

On the other hand, in the event that anomalies are incurred during delivery (e.g. tampering with or damage to the packaging, damaged products, missing items from the packing list, etc.), these must be indicated directly on the delivery document in writing and signed by the Customer.

Your money will be refunded as per your payment method. In any case, the refund will be made within 7 days of receipt of the returned product.